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You may have often wondered what happens to the personal information businesses obtain about their customers. You may have asked yourself questions such as who is the information disclosed to and for what purpose?
At the Railway Procurement Agency, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.
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| What information do we collect and how do we obtain it? |
| We receive information directly from you when you order your Luas smart card online. We need to know your name, address, telephone number (including mobile telephone and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. |
| How do we use your information? |
We may use your personal information as follows:
A. Fulfil your smart card order.
B . We may pass information about you to our agents and employees to carry out services for us.
C. To disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so.
D. We may monitor or record telephone conversations with you to ensure consistent service levels to prevent or detect fraud and for training purposes.
E. Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
F. Occasionally notify you about enhancements to our services such as: functionality and changes to the website. |
| How do we protect your information? |
We endeavour to protect your information in the following ways:
A. When you place an order we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data from unauthorised use.
B. We will not request information which is excessive for our purposes.
C. Try, with your assistance, to keep any information we hold about you up to date and accurate.
D. Delete any information which we hold about you which is no longer relevant , within a reasonable period of time from the date such information becomes no longer necessary for our purposes.
E. Protect your data against unauthorised use.
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| Receipt of information |
You can request, at any time, that we stop using your information and that we stop mailing information to you or that we stop passing on your information to trustworthy third parties by writing to us at Luas Smart Card, Railway Procurement Agency, Parkkgate Business Centre, Parkgate Street, Dublin 8. You may continue to receive mailings en route to you for a short period of time while your suppression is being processed.
You have the right to see personal information which is held about you upon written request and payment of a fee to the Data Protection Compliance Manager at the following address: Luas Smart Card, Railway Procurement Agency, Parkgate Business Centre, Parkgate Street, Dublin 8 |
| In Summary |
We are committed to protecting your privacy.
We use information we collect on the site to make purchasing a Luas smart card as easy as possible.
The Railway Procurement Agency welcomes your questions and comments about any topic, including Data Protection and your privacy, by email |
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